Customers’ needs and demands can change daily or monthly in all industries including the finance industry. Businesses need to reduce the customer churn rate because it directly affects income and profit of businesses and creates dissatisfaction among people using the product and service, so in order to decrease the customer churn rate as well as create engagement with customers, businesses should critically analyze their customer experience and journey during the process. By using B2Metric AI prevents your customer churn rate by 10%, gives insight for a specific period of time and offers efficient and effective services for your business.
